Defective cartridges or ribbons must be returned to Zeetoner or to our suppliers for inspection.

All toner  cartridges carry a 12 month warranty from date of shipment. The manufacturer Warranty information is available for download in Adobe Acrobat (PDF). We do ship (in most cases) direct from the manufacturer so they do know who you are and when you received the products.  Ribbon products carry a 12 month warranty for manufacturer defects.

Zeetoner products have been manufactured under stringent quality control standards, assuring performance that equals or exceeds that of the original equipment. Zeetoner also warrants that, subject to the conditions below and under normal use (including operation of equipment within specifications) our consumables will not cause damage, abnormal wear, or deterioration of any compatible equipment. If a defect in a Zeetoner consumable causes equipment to fail, Zeetoner will reimburse part or all of the repair. The warranty is dependent upon the customer providing us with 100% satisfactory evidence that the equipment failure was due to a defect in the Zeetoner consumable, including and not limited to a written statement by the authorized service representative, and return to Zeetoner the replaced parts. Zeetoner retains the right to choose the servicing company at our discretion. The customer must also provide proof of regular and scheduled maintenance records on all equipment at their location. Such maintenance must be done by an authorized company dealer/service center only. (Zeetoner reserves the right to cap each incidence to a maximum of 100$ for repairs and/or replacement)

Refunds for customer dissatisfaction will be given within 30 days of shipping only. All TRUE shipping costs will be deducted from the refund. In the case of a toner or ribbon cartridge, empty or almost empty cartridges will not qualify for reimbursement. The cartridges will be inspected and weighed to ensure that they are full. Should the cartridge prove to be defective through customer negligence (Example: paper clips or staples scratching the drum, or white out etc..) , then the cartridge will not be replaced and a refund will not be offered. Zeetoner reserves the right to repair such cartridges and reship them back once repaired. Most cases will be dealt with on a case by case method due to the rare incidence of such problems. (A credit card will be mandatory during such proceedings.)

Zeetoner liability hereunder shall be limited to replacement or reimbursement as provided above. This warranty is exclusive, and in lieu of all other warranties, expressed or implied, including warranties of merchantability fitness for a particular purpose.